We’re hiring a
Customer Success Specialist
Founded in 2018, Verbolia is redefining the way leading e-commerce companies grow their traffic and boost conversions. With a suite of cutting-edge SaaS solutions — including Vpage (SEO-optimized landing pages at scale), Vmax (product page personalization), Vlink (scalable internal linking), and Vmerch (product recommendation engine) — we help our clients unlock their full digital potential.
Recognized as Belgian Startup of the Year 2021, winner of the IAB MIXX Award, and a Deloitte Fast 500 EMEA 2023 company, Verbolia is on a mission to empower e-commerce teams to scale their growth through smarter search marketing and CRO strategies.
Your Role
As a Customer Success Specialist, you’ll work behind the scenes to ensure our Customer Success Managers can deliver a seamless and impactful experience to Verbolia’s clients. This role is ideal for someone with strong analytical skills, attention to detail, and a passion for operational excellence in a SaaS environment.
You’ll collaborate with internal teams, support onboarding processes, monitor performance data, and contribute to process improvements that drive customer satisfaction and retention.
What You’ll Do
- Set up and configure new customer accounts during the onboarding phase
- Assist Customer Success Managers with product configuration, data quality checks, and performance monitoring
- Create and maintain client-specific documentation, dashboards, and reports
- Ensure the timely delivery of updates, implementations, and support tasks
- Troubleshoot and escalate technical issues internally when needed
- Support regular business reviews by collecting relevant metrics and performance insights
- Contribute to internal tooling and process automation projects
- Work closely with Customer Success, Product, and Technical teams to enhance the customer experience
What We’re Looking For
- 2+ years of experience in a Customer Support, Onboarding, or Operations role (ideally within SaaS or digital marketing)
- Strong technical affinity – comfortable working with dashboards, data files, CMS/admin interfaces, and web technologies
- Excellent problem-solving skills and ability to juggle multiple priorities
- Analytical mindset and attention to detail
- Effective communicator in English (additional languages are a plus)
- Familiarity with SEO, e-commerce, or digital analytics is a plus
- Experience with tools such as HubSpot, Google Suite, MS Office Suite, or project management software is a bonus
What we offer
- Work in a growing international SaaS company with a unique product suite
- Get real impact and ownership of processes and improvements
- A hybrid work environment: mix of remote (3/5) and in-office (2/5) flexibility
- A competitive salary with plenty of fringe benefits, a mobile subscription, 5 extra holidays, meal vouchers, a group and hospitalization insurance
Our Culture
At Verbolia, we care deeply about our team and how we work together.
We value:
- Trust & Collaboration: Be kind, be helpful, be reliable
- Adaptability: Embrace change, evolve with us
- Solution-Orientation: Bring ideas, not just problems
We celebrate our wins and enjoy the ride together:
- Yearly team-building offsites to reflect, bond, and celebrate our progress
- Quarterly fun activities — from escape rooms to VR experiences, always something different
- Monthly team lunches, just because good food brings people together
- Weekly fresh fruit to stay healthy and energized
- Daily collaboration with smart, passionate teammates who love what they do
