Verbolia is looking for a Customer Success Manager to help our customers increase their SEO and SEA traffic. As an early hire on the Customer Success team, you will help build the foundations of Customer Success at Verbolia. We are seeking Customer Success “athletes” who are comfortable managing a range of customers from various industries and geographies. You are someone who is energized by engaging with customers, building relationships and delivering results. This role will be a great fit for you if you are passionate about search marketing, data driven, and are naturally collaborative.
You will
- Serve as the main point of contact and liaison between existing clients and the rest of the Verbolia team
- Analyze current product usage and other success indicators, and identify specific improvement opportunities for each customer
- Do one-on-one demos to educate customers on the features of our product
- Stay in touch with clients to ensure that they’re realizing the full potential of Verbolia
- Build, own, and execute client success and engagement plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Work with our product team on upsell, cross-sell, and expansion opportunities
Skills and experience
- 3+ years of experience in a similar role
- Project management and organization skills
- Data-driven and analytical mindset
- Strong customer-facing and presentation skills
- Knowledge of HTML, CSS and Javascript is an advantage
- Experience with search marketing is an advantage
- Ability to take initiative and adapt
- Fluent English speaking, any other languages are assets
What we offer
- Be part of an international start-up environment that is just at the beginning of a bright future
- High degree of independence, responsibility and impact on business operations
- A competitive salary, with plenty of fringe benefits: a company car + fuel card, a mobile subscription, 5 extra holidays, meal vouchers, a group and hospitalisation insurance
- A hybrid working model, a good mix of home and office working
