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Customer Success Manager

Verbolia is looking for a Customer Success Manager to help our customers increase their SEO and SEA traffic. As an early hire on the Customer Success team, you will help build the foundations of Customer Success at Verbolia. We are seeking Customer Success “athletes” who are comfortable managing a range of customers from various industries and geographies. You are someone who is energized by engaging with customers, building relationships and delivering results. This role will be a great fit for you if you are passionate about search marketing, data driven, and are naturally collaborative.

You will:

  • Working closely with your sales and marketing colleagues
  • Respond to inbound interests to build rapport and establish long-term relationships
  • Identify and prioritize target accounts and key prospective contacts
  • Research business challenges of companies and contacts using various data source
  • Proactively target prospects via diverses channels like e-mailing
  • Make amazing first impressions and help schedule meetings
  • Maintain active engagement with prospects and clients through follow-up and maintain accurate and timely notes on interactions within the CRM system.
  • Manage account administration and offers
  • Grow as a sales person and take on bigger and greater challenges

Skills and experience:

  • You have a first working experience in sales in a relevant field
  • A positive and can-do attitude
  • You are capable of working independently and acting proactively
  • Outstanding verbal and written communication in English. Other languages are a plus!
  • Technologically savvy, organized, goal-oriented
  • Excellent communicator, as well as listening skills
  • Able to work in a rapidly expanding and changing environment
  • Desire to learn and grow with the company.

About

Verbolia logo

Founded in 2018, Verbolia is disrupting the way to approach search marketing with a super innovative SaaS technology. We are growing very rapidly internationally and we won several awards like the IAB MIXX Award for the “Best MarkAd-Tech Tools” and the Digital Wallonia Startup of the year award.

It is truly important to us that each team member is happy in the team, with interesting challenges, a good understanding of his/her contribution to the company, a nice environment, a super flexible home working policy,…

When recruiting a new team member, we’ll always focus primarily on:

  • Company culture fit: be trustworthy, friendly, willing to help
  • Adaptability: be ready to evolve along with the company
  • Solution-oriented: never come with a problem, always come with a solution to a problem

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